COMMERCIAL & RESIDENTIAL PLAY STRUCTURES

Please read carefully the following terms of sale information for each of the following:
1. Un-Opened Play Structures
2. Opened/Used Structures
3. Cancelled Orders

The customer is responsible for adhering to the terms and conditions of sale including the return policy.

1. UN-OPENED PLAY STRUCTURE RETURN Return must be requested within 30 days of the order.
a. If a customer desires to return an “unopened” play structure , customer must:
1) Call or e-mail Phunzone™ to obtain a “RETURN AUTHORIZATION” number and instructions
2) Arrange the product return (UPS or Fed-Ex type service) at customer’s own cost to:
Phunzone
136 Walker Street
Atlanta GA 30313
404-521-9054

3) Packaging must be clearly marked as per the Return Authorization instructions which are sent to customer.
4) Contact Phunzone™ with the shipper tracking numbers so we can track shipment

b. After the play structure has arrived in “satisfactory” condition, we will inspect it to ensure all components are
re-saleable. We will charge a 15% re-stocking fee to cover the cost to check and re-pack in a new box(es). The cost of replacing with any “new” components will be deducted from any refund to the customer

c. Neither the initial freight cost, nor the return freight cost to Phunzone™ will be refunded to the customer.

d. If the shipper box(es) was/were damaged on initial arrival at the customer’s address, it is the customer’s responsibility to obtain suitable shipping materials to send the play structure back to Phunzone™ - customer may submit claim for the damaged “boxes” with Fed-Ex. (See Policy on Damaged Shipper Boxes)

2. OPENED/USED ORDER:
There will be no refund if the play structure has been opened and/or used (ie taken out of the box and set-up). The customer has the option to “re-sell” the play structure themselves locally through newspapers or other forms of advertising.

3. CANCELLED ORDER
a. If a customer wishes to cancel an order without charges, it must be done “before” it has been picked up by freight company

b. If the order has already been processed and is somewhere in transit, the customer shall have the option to “refuse shipment” when it is delivered by the shipper (Fed-Ex). It is the customer’s responsibility to personally refuse the delivery from the driver. We cannot do that for you. You will still be charged for the freight and any re-packing charges as applicable if packaging has been damaged in transit..

c. If the product has been delivered anyway by Fed-Ex without signature, it is the customer’s responsibility to ship the play structure back to Phunzone™ as per the “return” address above at your own cost.

d. In either case, customer must request Phunzone™ for a Return Authorization (see above process) in order to receive a refund for the product.

QUADRO CONSTRUCTION KITS

Please read carefully the following terms of sale information for each of the following:
1. Un-Opened Kits
2. Opened/Used Kits
3. Cancelled Orders

The customer is responsible for adhering to the terms and conditions of sale including the return policy.

1. UN-OPENED KIT RETURN Return must be requested within 30 days of the order.
a. If a customer desires to return an “unopened” kit , customer must:
1) Call or e-mail Phunzone to obtain a “RETURN AUTHORIZATION” number and instructions
2) Arrange the product return (UPS or Fed-Ex type service) at customer’s own cost to:
Phunzone
136 Walker Street
Atlanta GA 30313
404-521-9054

3) Packaging must be clearly marked as per the Return Authorization instructions which are sent to customer.
4) Contact Phunzone with the shipper tracking numbers so we can track shipment

b. After the kit has arrived in “satisfactory” condition we will inspect the kit to ensure all components are
re-saleable. We will charge a 15% re-stocking fee to cover the cost to check and re-pack in a new box(es). The cost of replacing any “new” components will be deducted from any refund to the customer

c. Neither the initial freight cost, nor the return freight cost to Phunzone will be refunded to the customer.

d. If the shipper box was damaged on initial arrival at the customer’s address, it is the customer’s responsibility to obtain suitable shipping materials to send kit back to Phunzone - customer may submit claim for the damaged “boxes” with Fed-Ex. (See Policy on Damaged Shipper Boxes)

2. OPENED/USED KITS:
There will be no refund if the kit has been opened and/or used (ie taken out of the box and set-up). The customer has the option to “re-sell” the kit themselves locally through newspapers or other forms of advertising.

3. CANCELLED ORDER
a. If a customer wishes to cancel an order without charges, it must be done “before” it has been picked up by freight company

b. If the order has already been processed and is somewhere in transit, the customer shall have the option to “refuse shipment” when it is delivered by the shipper (Fed-Ex). It is the customer’s responsibility to personally refuse the delivery from the driver. We cannot do that for you. You will still be charged for the freight and any re-packing charges as applicable if packaging has been damaged in transit..

c. If the product has been delivered anyway by Fed-Ex without signature, it is the customer’s responsibility to ship the kit back to Phunzone as per the “return” address above at your own cost.

d. In either case, customer must request Phunzone for a Return Authorization (see above process) in order to receive a refund for the product.

QUADRO PARTS

Please read carefully the following terms of sale information for each of the following:
1. New/Unused/Unmarked Parts
2. Used/Marked Parts
3. Cancelled Orders

The customer is responsible for adhering to the terms and conditions of sale including the return policy.

1. NEW/UNUSED/UNMARKED PARTS RETURN Return must be requested within 30 days of purchase.
a. If a customer desires to return “unused” parts , customer must:
1) Call or e-mail Phunzone to obtain a “RETURN AUTHORIZATION” number and instructions
2) Arrange the product return (UPS or Fed-Ex type service) at customer’s own cost to:
Phunzone
136 Walker Street
Atlanta GA 30313
404-521-9054

3) Packaging must be clearly marked as per the Return Authorization instructions which are sent to customer.
4) Contact Phunzone with the shipper tracking numbers so we can track shipment

b. After the parts have arrived in “satisfactory” condition we will inspect the parts to ensure all components are
In a new and re-saleable condition. We will charge a 15% re-stocking fee to cover the cost to re-inventory.

c. Neither the initial freight cost, nor the return freight cost to Phunzone will be refunded to the customer.

Note: If the parts were from a pre-packed retail kit (eg Junior, Universal, Kit 1 etc, ) the refund price will be based on the current individual parts price list - less 20%. This is in addition to the re-stocking fee of 15%. If there were any discounts associated with the original order, this discount shall also be factored in.

2. USED/MARKED PARTS:
There will be no refund if the parts have been damaged, used or marked - even by trial assembly. We cannot re-sell those parts as “new”. We do not sell “used” parts - and so these parts have no value to us. The customer has the option to “re-sell” the used parts themselves.

3. CANCELLED ORDER
a. If a customer wishes to cancel an order without charges, it must be done “before” it has been picked up by freight company

b. If the order has already been processed and is somewhere in transit, the customer shall have the option to “refuse shipment” when it is delivered by the shipper (Fed-Ex). It is the customer’s responsibility to personally refuse the delivery from the driver. We cannot do that for you. You will still be charged for the freight and any re-packing charges as applicable if packaging has been damaged in transit..

c. If the product has been delivered anyway by Fed-Ex without signature, it is the customer’s responsibility to ship the kit back to Phunzone as per the “return” address above at your own cost.

d. In either case, customer must request Phunzone for a Return Authorization (see above process) in order to receive a refund for the product.